Southwest says:
Additional reports from our Employees and Customers onboard flight 2274 during a stop in El Paso on Sunday now confirm profane language was being used loudly by two passengers. At least one family who was offended by the loud profanity moved to another area of the cabin. Although we have reports of what Customers characterize as an excessive public display of affection, ultimately their aggressive reaction led to their removal from the aircraft. We do not tolerate discrimination against anyone for any reason. In this situation, their removal was directly and solely related to the escalated conversation that developed onboard the aircraft.Leisha Hailey says:
In no way were our actions on Southwest Airlines excessive, inappropriate or vulgar. We want to make it clear we were not making out or creating any kind of spectacle of ourselves, it was one, modest kiss. We are responsible adult women who walk through the world with dignity. We were simply being affectionate like any normal couple. We were on the airplane less than 5 minutes when all was said and done. We take full responsibility for getting verbally upset with the flight attendant after being told it was a “family airline.” We were never told the reason the flight attendant approached us, we were only scolded that we “needed to be aware that Southwest Airlines was a family oriented airline.”